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IT Helpdesk Support

--Brussels--
  • ​Brussels
  • Type de contrat : CDI
  • Domaine : ICT

Hybrid Full-time 

About the Job

We're in search of an IT Helpdesk Support Consultant! Our partner is committed to upholding EU Regulations, with a focus on medical devices, cosmetics, and various consumer goods. Boasting over three decades of expertise, they prioritize top-notch service and strive to streamline manufacturers' compliance procedures to ensure the safety of products in the market.


Your role and responsibilities include

  • Delivering IT services to internal users, addressing tasks through a trouble ticketing system.

  • Managing various IT tasks, including system deployment, monitoring, and maintenance of hardware and

    software.

  • Overseeing network and information systems, user access control, and remote access management.

  • Handling ad hoc IT tasks, projects, and troubleshooting.

  • Training interns and junior team members.

  • Coordinating with external suppliers for system development and maintenance.

  • Providing internal trainings on department-related matters and supporting ISO quality standards

    implementation.


Requirements

  • Bachelor’s or Master’s degree in Computer Science, Informatics, or Network Engineering.

  • 2-3 years of relevant professional experience in IT.

  • Fluency in English, Flemish, or French; proficiency in other languages is a plus.

  • Proficiency in MS Office Suite, Windows, and Windows Server.

  • Advanced knowledge in TCP/IP, network topology, IP telephony, and VOIP Networking. MSFT SharePoint and MSFT 365 products

  • Certifications in Quality Management( ITIL, ISO/IEC 27001) and ITIL.

  • General knowledge in CRMs and DMSs.

  • Excellent communication, negotiation, and presentation skills.

  • Strong problem-solving and analytical abilities.

  • High adaptability, flexibility, and dedication.

  • Willingness to travel within/outside the European Union.


Skills

  • Troubleshooting, 
  • Team Motivation, 
  • Helpdesk Management, 
  • Quality Control, 
  • IT Governance, 
  • IT Service Management Software, 
  • TCP Protocol, Presentations, 
  • Windows Server, Internet Protocol Suite (TCP/IP)


Benefits

  • Professional and personal development opportunities.

  • Engagement through knowledge sharing and initiatives.

  • Access to cutting-edge technologies and experts.

  • Opportunities for international events participation.

  • Positive and caring work environment with various team activities.

  • Flexible work hours.

  • Special benefits including mobile subscription, health coverage, extra paid days off, meal vouchers, and

    professional courses.

 

Apply now!